Boost Protect

What is Boost Protect?

Boost Protect is a comprehensive phone protection program designed to cover your device in scenarios involving theft, damage or loss. Give yourself peace of mind by protecting what you can't live without.

How much does Boost Protect cost, per month?

Depending on your phone, costs range anywhere from $2.75 to $18 (+applicable taxes) per month. For a breakdown of pricing by device level and deductible, visit protect.likewize.comboostinfinite/#Program or call (844) 834-5583.

How much is the deductible?

Repair deductibles are $29 or $99, depending on the damage. Replacement deductibles for loss and theft range from $40 to $349, depending on your phone. Your deductible is determined at the time of purchase and is based on the market price of the make and model of your phone. Once you're enrolled, your deductible does not change even if the store price of your phone changes. All costs, charges and fees are subject to applicable taxes.

What security features are included with this program?

Lookout® Premium mobile security guards your phone against infectious websites, Wi-Fi threat detection, out-of-date software and password breaches. If lost or stolen, Lookout can also locate your phone and sound an alarm, send out an email with your phone's last location and lock your phone while wiping your personal information. Note, not all features are available for all operating systems and devices.

When does my device protection start?

Your device protection will be effective from the date you opt into the program and payment for the monthly charge.

How do I file a claim?

Members may file a claim by visiting protect.likewize.com/boostinfinte or by calling (844) 834-5583. Claims should be filed by the primary account holder.

Lost and theft incidents must be reported within 60 days of loss unless otherwise required by state law. For approved damage or malfunction claims, the phone replacement will have detailed information on how to return the damaged phone. If the phone is not returned within 10 days of receiving your replacement, you will be charged an unrecovered equipment fee up to the MSRP of the phone at enrollment.

How long does it take to get a repair or replacement once I file a claim?

Once your claim is approved, you will be provided with convenient repair options based on your phone, location and type of damage. Repairs can be completed as soon as the next business day. If your phone was lost, stolen or unrepairable, a replacement phone will be shipped to an address of your choice. Replacement phones are shipped to arrive on the 2nd business day.

What happens to my device protection if my service is interrupted?

Your device protection will be placed on hold while your account is past due. Device protection will not take effect again until your next paid billing cycle. Protection is not available for canceled lines of service.

How do I cancel Boost Protect?

You may cancel your device protection at any time. Please take note of enrollment eligibility if you ever end up needing to re-enroll in Boost Protect. You reach out to us at (866) 957-7772 if you need help.